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Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.
Communication
I am Vicki the shopkeeper, and I own and manage CanadianTartans.com.
I have wonderful help with everything involved in operating the store so as to provide you with the best shopping experience possible. With the exception of the managing the website, I bear the primary responsibility for everything to do with your shopping experience, so if you have any questions or concerns, contact me and I will either answer your question personally or make sure it is answered in a timely manner.
Please feel free to drop us a line to share your thoughts on the site. All comments welcomed.
We promise:
• Discount pricing
• Express shipping
• Solid communication every step of the way
• Mailing costs based on Canada Post charges only
About us:
• We sell only the highest quality fabric sourced from distributors and mills in Canada, the U.S., the U.K., and China.
• You will never find the fabric we sell at Walmart or discount fabric chains; you may find it in high-end fabric stores at high-end fabric-store prices.
• We take great care in cutting fabric and preparing it for shipment. Cutters must wear inspector-standard cotton gloves to prevent snagging by rings or fingernails; no food, drink, pens, markers or pencils are permitted in the cutting room; fabric is sealed in plastic before being handled for shipping.
• We provide more than one shipping option where possible, but prefer a method that provides a tracking number and insurance coverage. Whatever method is used, we charge only what Canada Post charges us for shipping.
FEEDBACK LEFT BY JUST SOME OF OUR eBAY CUSTOMERS:
"Wonderful Tartan fabric!!! I must see what else you have." (Buyer purchased Black Watch suiting tartan.)
"Excellent service--thank you!" (Buyer purchased Nova Scotia tartan suiting fabric.)
"Quick delivery and accurate description." (Buyer purchased Newfoundland tartan stiffen ribbon.)
"A+ in all respects." (Buyer purchased Newfoundland tartan suiting fabric.)
Other questions? E-mail me for quick response!
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